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    2. Customer Intelligence

      Intelligence to anticipate needs and drive engagement

      Featured Case Study

      Customer Care Done Right—With Real-Time AI

      We provided an analytics platform informed by AI to an industry-leading P&C insurer to improve customer service, help supervisors monitor call quality and help CSRs understand customer sentiment during insurance claims calls.

      Case Studies

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      Examining physician notes identified social determinants of health, helping improve both quality of care and costs.

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      A global consumer-goods client now has an automated way to syndicate product data to its 500 ecommerce partners.

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      AI automation creates ad extensions using natural language processing that improve click-through rates by 10%.

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      A large health network identified and recommended appropriate solutions to improve interactions and satisfaction.

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      A biotechnology company better understands factors in patients following or abandoning medication regimens.

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