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      The Digital Utility:

      driving innovation

      50%
      Percentage of top 10 utilities in North America using Cognizant's digital solutions.
      500,000
      Number of smart streetlights switched on by Cognizant in one of the industry’s largest automated implementations.
      30%
      Percentage of unbilled consumption costs recovered by Cognizant for North America’s largest water utility.

      Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

      DRIVEN BY RESULTS

      Our holistic approach transforms companies.

      We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

      A Multinational Energy and Services Company
      RESULTS
      A Multinational Energy and Services Company

      stays ahead of the competition after migrating 130 business services and associated applications to the cloud

      LEARN MORE
      A Major US Power Utility
      RESULTS
      A Major US Power Utility

      streamlines its application portfolio and saves up to $23 million in annual operating costs

      LEARN MORE
      A Top-Performing Major Utility
      RESULTS
      A Top-Performing Major Utility

      increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

      LEARN MORE
      A Leading Electric and Gas Utility
      RESULTS
      A Leading Electric and Gas Utility

      uses analytics to reduce service calls, resulting in potential savings of $1 million annually

      LEARN MORE
      YOUR CUSTOMERS’ NEEDS
      Unlocking Digital Value
      How do we make such a profound
      impact
      to our clients?

      Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

      START THE EXPERIENCE

      It all starts with your customers.

      HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE

      It all starts with your customers.

      Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

      How do we do it?

      01

      By helping you build a Digital Business

      Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

      Learn More
      02

      A Digital Business with Digital Operations

      Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

      Learn More
      03

      A Digital Business with Digital Operations powered by Digital Systems & Technology

      Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

      Learn More

      Customized Business Solutions

      We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

      Packaged Industry Solutions

      To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

      Create value. Everywhere.

      Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

      01 Digital Business

      Go beyond supporting business and advance it.

      Learn More

      02 Digital Operations

      Reimagine and create new digital processes.

      Learn More

      03 Digital Systems & Technology

      Simplify, modernize and secure your IT backbone.

      Learn More
      BUSINESS INTELLIGENCE

      Recently published?insights

      COGNIZANT 20-20 INSIGHTS
      Enhancing the Utility Customer Experience: A Digital Framework

      Energy and utility companies need a strategic roadmap and a strong platform that keeps customers loyal, happy and engaged.

      VIEW REPORT
      COGNIZANT 20-20 INSIGHTS
      Applying Predictive Analytics to Deliver Smart Power Outage Communications

      Power utilities can improve overall customer experience, customer satisfaction and operational efficiency. Here’s how.

      VIEW REPORT
      COGNIZANT 20-20 INSIGHTS
      Smarter QA for Smart Homes

      Utilities today can assure quality at speed for connected ecosystems such as the smart home. Find out how.

      VIEW REPORT

      In our 2018 Smarter Utilities Survey and Report, we asked 100 executives about industry disruption and how prepared they are for the transformation journey ahead. Making better use of digital technologies like AI, machine learning and analytics is on the agenda. But is that enough?

      READ MORE??

      PRESS ROOM

      In the news

      October 31, 2018

      Cognizant Named Leading Provider of Digital Transformation Services for Utilities in New HFS Report

      June 6, 2018

      Australian Utility Endeavour Energy Chooses Cognizant for Their Digital Transformation

      June 1, 2018

      The Impact of Local Energy Marketplaces on Corporate Energy Management

      CHECK US OUT

      See All Cognizant News

      Stay on top of what's happening across Cognizant.

      UTILITIES LEADERSHIP

      Get in touch

      Rajaram Radhakrishnan

      Market Leader, Energy and Utilities, Manufacturing and Logistics

      Rajaram Radhakrishnan, Market Leader, Energy and Utilities, Manufacturing and Logistics
      Peter Tomas

      Utilities Consulting Leader, North America

      Peter Tomas, Utilities Consulting Leader, North America
      Arvind Pal Singh

      Utilities Consulting Leader, U.K. & Europe

      Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe